2-Year Sim Rig Protection

Service Coverage:

• Hardware Malfunctions: This service package covers any hardware malfunctions that occur within the designated two-year period. T
• Technical Support: Access to technical support via phone, email, or live chat for troubleshooting assistance and guidance with hardware-related issues.
• Parts Replacement: Replacement of malfunctioning hardware components with equivalent or better quality parts.
• Labor Costs: Coverage for the labor costs associated with diagnosing and repairing hardware issues.
• Repair Turnaround Time: Guaranteed repair turnaround time to ensure prompt service and minimal downtime for the customer.
• Remote Assistance: Remote troubleshooting and assistance for minor issues to expedite problem resolution without the need for physical inspection.

Exclusions:

• Accidental Damage: This service package does not cover accidental damage such as drops, spills, or physical damage caused by mishandling or improper use.
• Software Issues: Coverage does not extend to software-related problems, including operating system issues, software installation/configuration, or virus/malware infections.
• Cosmetic Damage: Cosmetic damage or superficial wear and tear are not covered under this package.
• Third-Party Modifications: Any hardware modifications or repairs performed by unauthorized third parties will void the service agreement.
• Obsolete Hardware: If a particular hardware component becomes obsolete or unavailable during the coverage period, the service may provide an equivalent replacement rather than an exact match.

Additional Benefits:

• Priority Service: Customers enrolled in this service package receive priority service over non-subscribers, ensuring quicker response times and expedited repairs.
• Discounts on Upgrades: Exclusive discounts on hardware upgrades or accessories purchased through our authorized channels.
• Periodic Maintenance: Optional periodic maintenance checks to ensure optimal performance and longevity of the hardware components covered under the service agreement.
• Service Tracking: Online portal or mobile app access for tracking the status of repair requests and monitoring service history.
• Extended Warranty Options: Option to extend the service coverage beyond the initial two years for an additional fee.